Shere L.H. McClamb
PhD · PMP · PMI-ACP · CSSBB
Senior IT Program & Project Manager — Enterprise Technology, Process Improvement & Organizational Leadership
Summary
Results-driven IT and project management professional with more than 25 years of experience leading enterprise technology initiatives, statewide licensing-system modernizations, and quality-improvement programs across North Carolina state and local government. Ph.D. in Information Technology; blends Six Sigma Black Belt process discipline with Agile and traditional project management to deliver complex, cross-functional initiatives on time and on budget. Experienced adjunct instructor and web designer/developer.
Professional Experience
Senior Project Manager, Information Technology
Current
Durham County Government
- Directs complex, enterprise-level IT projects spanning strategic planning, resource allocation, and delivery-methodology transformation.
- Led teams through the transition from Waterfall to Agile frameworks, aligning delivery with stakeholder requirements.
- Oversees IT system deployments, manages project managers, and serves as key liaison between county departments and the technology division.
- Uses SAS Visual Analytics and Enterprise Guide to translate raw data into actionable insights for business decisions.
IT Program Manager
2022 – 2023
NC Department of Health & Human Services, Information Technology Department — Raleigh, NC
- Led the DHHS Medicaid Enterprise System (MES) Program Managers of the Project Management Unit (PMU). The program consisted of Pharmacy (PBM), Integration (SI), and Provider Data Management/Verification Organization (PDM/CVO).
- Project Portfolio Manager (PPM) Support:
- For project management contract personnel: reviewed and approved weekly Vector and DTTS timesheets; took appropriate action on expiring engagements and contract employee releases.
- SDLC: ensured compliance with Touchdown standards, as noted in the PM Framework document, as well as DHHS, DIT, and CMS standards.
- Day-to-day project management oversight included ensuring project managers were in compliance with updating risks/issues and eliciting new ones, documenting/updating actions and decisions, and confirming meeting standards were being followed; provided leadership support as needed via coaching and one-on-one meetings.
- Provided weekly updates to Portfolio Management on escalations, project activities, and program risks/issues during weekly 1:1s to keep the PPM fully abreast of project management activities.
- Designed and developed a lessons-learned list in SharePoint for each of the projects in the program.
- ITD Transformation:
- Aligned day-to-day work with established PMU PM Framework standards, processes, and procedures; supported the move from Touchdown to JIRA for all risks, issues, actions, and decisions.
- Developed training and job aids for new and updated process changes.
- Responsible for updating/maintaining project management templates to align new and updated "ways of working" by creating a "New Ways of Working" training; posted it to the Project Management Hub and trained the project managers with the understanding it is a living document while new standards, processes, and procedures are put in place.
- Communication and Coordination:
- Assisted project managers, the portfolio manager, and executives in staying abreast of project progress by creating a Tableau dashboard that acted as an in-depth scorecard, accessible by anyone with a DHHS login.
- Created a "Project Manager's Hub," a SharePoint Teams site consisting of information, document links, trainings, schedules, and tasks, to communicate with the MES PMU team.
- RAID Management:
- Led the transition of risks and issues management into experimental phases that successfully merged ITD project-level risks and issues into the DHB NCMT biweekly meeting; matched data fields and created cross-over columns to build the report feeding that meeting, and led the biweekly NCMT risks/issues meeting.
- Provided initial responses to the IV&V CPA report related to risks/issues.
- Maintained the risks/issues subplan to align with current operations.
Transformation Manager
2020 – 2022
NC Department of Public Instruction, Strategy and Transformation — Raleigh, NC
- Provided portfolio and project management, tools, and coordination with the NC Department of Information Technology and DPI divisions by assessing the robustness of data and ensuring data analysis for projects and programs was complete and would pass scrutiny by the guiding coalition and stakeholders.
- Collected data from all operations business units to create visual representations for the Deputy Superintendent of Operations, used to gain insight into departmental performance and guide actionable plans.
- Reported to the NC State Board of Education on transformation efforts prescribed by the Ernst & Young report required for program evaluation relating to policies, rules, and regulations.
- Planned, designed, developed, and implemented process improvement and organizational change: tracked and enabled initiatives using O365 Planner; coordinated the delivery of schedules, budget, and scope; planned workstreams by designing projects and initiatives using Microsoft Project Online; and provided insight to directors and initiative leads by monitoring trends, industry standards, and best practices from Lean Six Sigma and COBIT 5.
- From April to October 2021, served as Chief of Business Systems Modernization, providing leadership and coordination between the education system LEAs, two vendors, and DPI to upgrade the financial and Human Resources applications. Identified and tracked strategic, operational, compliance, and reporting risks using risk metrics; carried out risk assessments considering long- and short-term success using risk priority numbers; built in agility and adaptability using Failure Modes & Effects Analysis (FMEA); and monitored risk through key risk indicators (KPIs) on a Risk Dashboard.
Business Intelligence Analyst
2018 – 2019
NC Department of Information Technology, Governmental Data Analytics Center (GDAC) — Raleigh, NC
- Supported the NC GDAC NICS Service, which utilizes AOC and CCH data for reporting as required by law.
- Criminal Investigation System Implementation — ICIS (Insurance Criminal Information System) Insurance Fraud Investigations Application Replacement Project (2019–2020):
- Created as-is/to-be design flows for the requirements-gathering process.
- Gathered, recorded, and tracked requirements in HP Quality Center.
- Defined static and dynamic data values to be utilized in the application.
- Laid out format and content-preparation instructions for the data fields within the interface.
- Led user-interface testing and approval plans and summaries for a 3-phase implementation.
- Analytic System Implementation — NICS (National Instant Criminal Background Check System) Non-III Felony Convictions Reporting Process Project (2018–2019): Part of GDAC's NC Gun Purchasing Disqualifying Analytics initiative, built in partnership with the SBI and NC Administrative Office of the Courts (AOC).
- Led the effort, from the Business Intelligence Analyst role, to rework how felony criminal data flows into the data warehouse and how it is organized and analyzed prior to being reported to NICS.
- Defined data requirements and report layouts for business review; created data designs and testing plans based on requirements.
- Coordinated tasks through design, development, and UAT using Agile project management via JIRA, streamlining interconnected processes between the NC State Bureau of Investigation (SBI), GDAC, and the SAS team to ensure task dates, deliverables, and schedules were tracked and met.
- Results: Delivered a service that dramatically reduced the risk of firearm transfer to felons prohibited by law from possessing them by closing gaps in the data sent to NICS. The processes implemented in Phase III closed gaps between the disparate criminal data sources of the Administrative Office of the Courts (AOC) and CCH (Computerized Criminal History Files); modeling these sources using comparative methods furthered the identification of new offenses, cases, and offenders that had previously gone uncounted. As of GDAC's 2021 legislative report, this initiative had identified approximately 72,052 NC offenders as ineligible for gun purchases.
Project Manager — Online Licensing System (Permitium) Implementation
c. 2017 – 2018
NC Department of Public Safety — Alarm Systems Licensing Board & Private Protective Services Board
- Managed statewide rollout of the Permitium online registration and licensing platform, resolving implementation issues to the satisfaction of agency staff and industry stakeholders.
- Directed a two-month industry training effort reaching 166 participants via video conference and 23 in person.
- Coordinated with the Permitium vendor team and NC Department of Information Technology on issue tracking and contract renewal discussions.
- Work formally recognized in North Carolina Alarm Systems Licensing Board meeting minutes (May 2018); transition of project management duties acknowledged in December 2018 board minutes.
IT Business Analyst / Project Lead
2014 – 2016
NC Department of Public Safety
- Governor's Crime Commission — Realigned business processes for the Grant Enterprise Management System (GEMS); built use-case and interaction diagrams to redefine roles and workflows.
- NC State Bureau of Investigation, Criminal Information & Identification Section — Served as business owner for the NC Data Exchange (NC-DEx) project; built and controlled the schedule, quality plan, and risk log through a 4-month development and testing cycle.
- NC Private Protective Services — Led replacement of the division's external-facing application: vendor research/presentation, risk management plan, scope, business case, requirements, and RFQ through procurement.
Teaching & Training
Web Design Instructor, Huskins Program —
Johnston Community College, Smithfield, NC
Aug 2003 – Jun 2008
Taught Community College courses to Huskins Program (dual-enrolled high school) students, including:
ITN 110 – Intro to Web Graphics: Creating web graphics in Fireworks MX 2004, including identifying and working with various web graphic file types, image compression and conversion, and image slicing for improved download times.
ITN 130 – Web Site Management: Web site structural design for easy maintenance and updating; management of cookies and temporary files; updating search engine and definition files; tracking and reporting search engine position; and building highly functional, crawlable directory structures to maximize page placement.
ITN 140 – Internet Protocols: Web protocols including HTTP, SMTP, FTP, and POP3, and the TCP/IP stack as it relates to web design — TCP connection establishment, sliding window, packet format and field descriptions, UDP, and IP packet format, addressing, address classes, and dynamic IP addressing.
ITN 130 – Web Site Management: Web site structural design for easy maintenance and updating; management of cookies and temporary files; updating search engine and definition files; tracking and reporting search engine position; and building highly functional, crawlable directory structures to maximize page placement.
ITN 140 – Internet Protocols: Web protocols including HTTP, SMTP, FTP, and POP3, and the TCP/IP stack as it relates to web design — TCP connection establishment, sliding window, packet format and field descriptions, UDP, and IP packet format, addressing, address classes, and dynamic IP addressing.
Adult Instructor —
Johnston Community College, Smithfield, NC
Jul 2003 – Jun 2008
Taught computer classes to adult students, including:
Microsoft Word (2003, 2005, 2007): hands-on training in editing and formatting text and images, setting margins and tabs, and creating specialized envelopes and labels.
Microsoft PowerPoint (2003, 2005, 2007): building slideshow presentations, customizing master slides, using WordArt and clip art, creating graphs, changing color schemes, and using templates and wizards to add and format text.
Macromedia Dreamweaver MX 2004: web development software used in a classroom setting to create multi-page, first-generation websites.
Microsoft PowerPoint (2003, 2005, 2007): building slideshow presentations, customizing master slides, using WordArt and clip art, creating graphs, changing color schemes, and using templates and wizards to add and format text.
Macromedia Dreamweaver MX 2004: web development software used in a classroom setting to create multi-page, first-generation websites.
Instructor, Project Management Workshop Series —
Wake County Public School System, Adult Evening Education (Lifelong Learning with Community Schools)
Millbrook High School · Spring 2018
Project Management: An Introduction · Determining Cost & Working with a Budget · Exploring the Project Scope ·
Managing the Project Schedule · Quality Matters
Statewide Industry Trainer, Permitium Licensing System —
NC Alarm Systems Licensing Board / Private Protective Services
Feb – Apr 2018
Led supplemental training sessions for licensees during the online-registration transition, reaching 166 participants via video conference and 23 in-person attendees.
Chair, Communications & Public Speaking Community of Practice —
Project Management Institute (member)
Websites Developed & Webmastered
Webmaster: Johnston Piney Grove
Int Past Webmaster: Johnston Community College
Past Webmaster: St Augustine's University
Dev: First Missionary Baptist Church-Smithfield, NC
Dev: 3C Unlimited Creations
Dev: Grindclassy
Dev: Gorilla Leverage
Dev: Burial Savers
Dev: Thayer Stone
Published Works
by Dr. Shere L.H. McClamb · Available on Amazon (Kindle & print)
- Presents a unified "Trifecta" framework blending traditional project management, Agile, and Lean Six Sigma to help practitioners manage complex IT and business projects.
- Draws on the author's 25+ years leading enterprise IT and government technology initiatives, translating hands-on PM, Agile, and process-improvement experience into a practical methodology.
by Shere L.H. McClamb · Building Websites series · Paperback
- Advanced guide to formatting and styling a WordPress site using custom HTML and CSS.
by Shere L.H. McClamb · Paperback
- Intermediate-level techniques for building out, customizing, and enhancing a WordPress website.
by Shere L.H. McClamb and Anna Reeves · Paperback
- Step-by-step introduction to planning and building a first website on the WordPress platform.
An Examination of Relationships Between Components of Contextual Performance and Overall Job Performance of IT Professionals Working on Enterprise Architecture Teams
2015
Doctoral Dissertation · Capella University
- Examined how contextual performance factors relate to overall job performance among IT professionals serving on enterprise architecture teams.
Professional Recognition
Named in the North Carolina Alarm Systems Licensing Board's official meeting minutes (May 24, 2018) for resolving implementation issues and completing the licensing phase of the Permitium online-registration project as the assigned project manager.
Source: Minutes of the North Carolina Alarm Systems Licensing Board, May 24, 2018 — ncdps.gov
Continuity of the Permitium project was later addressed in the Private Protective Services Board's December 2018 minutes, which note that NC Department of Information Technology project management advisor Michael Blackwood provided implementation guidance informed by his prior work with McClamb as the project's previous project manager. NCAPI President Tamara Rabenold also addressed the board during this period with an association update.
Source: Minutes of the North Carolina Private Protective Services Board, December 2018 — ncdps.gov
